Support is requesting additional information to open in the Chrome browser console and collect data, how do I do this?
Open the tab where the application can be seen, click the right mouse button and choose the last option inspect. An extra window will open, choose console in the window, now refresh the Chrome browser. To refresh the browser:
- Mac OS: Key combination Command-Shift-R
- Windows 10: Key combination Ctrl + F5
When the Chrome browser has been refreshed, select the data displayed in red at the top in the console and save this data. Send this file to firstname.lastname@example.org or in the current ticket for further investigation.