Plan requirement
| Subscription | x-bees Standard or higher, UC-Business or higher (Collaboration 7) |
What your administrator does, what you do, and the one Google-only step that causes double bookings.
There is no sign-in step for you
This is the thing most people get wrong, usually after hunting through their settings for a Google button that is not there. Google Calendar is connected once, centrally, by an administrator. After that your calendars appear.
What the administrator does
In WMS, under Settings > PBX > Integrations > Cloud integrations, the Google Calendar connector is installed from the Connectors section. It then asks for two things:
- Domain-wide delegation. The Client ID and Scopes shown in WMS are added on the domain-wide delegation page of the Google admin console with Add new, and authorised.
- An administrator email with Google Workspace access, plus the organisation's primary domain. Then Install.
That needs admin rights on the PBX and in the Google admin console, which are often two different people. If you have one and not the other, ask us and we will work out the order.
What you do
Open Settings from your profile picture, go to Kite settings and the Calendar Settings tab, and choose which calendars bookings are written to and which are checked for free slots. Set your hours, meeting lengths and a minimum notice, then Save.
Accept the invitation, every time. A booked meeting is added to your Google Calendar automatically, but until you click Yes the slot still counts as free and can be booked again by somebody else. This is the Google-specific trap, and it is the usual explanation for a double booking.
What changes once it is running
- Your scheduling link offers real times rather than a general invitation to get in touch
- Bookings are written into the calendar you nominated
- Your presence follows your diary, so colleagues see that you are in a meeting
Whether a meeting's title is visible to colleagues is a setting. By default it is; Display status message for public events turns it off.
Your diary becomes bookable
Anything Google says is free can be booked by a customer. Focus time, travel and lunch have to be in the calendar as busy, or someone will book straight over them.
And nominate the calendar you use. Pointing this at a secondary one you rarely update produces confident, wrong availability, which is worse than offering none.
If the option is missing
Kite settings starts at x-bees Standard; on Basic the section is not there. If the settings are there but no calendars are listed, the central connector has not been installed yet, or a calendar you created recently is waiting for the nightly sync.
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