Multi Carrier Trunks or CLASSOUND: which do I have?

Two routes carry calls out of your system, and they behave differently. Here is how to tell which one you have.

Two routes carry calls out of your system, and they behave differently. Here is how to tell which one you have.

Do I have Multi Carrier Trunks or CLASSOUND?

It usually follows the product you run:

• x-bees or x-hoppers comes with CLASSOUND as standard.
• Collaboration normally runs on our Multi Carrier Trunks, our own connection to several carriers at once.

Some systems have both, so this is a guide rather than a rule.

One thing that confuses people: Wildix's own material says a basic CLASSOUND tier comes with every subscription. That is true of the licence. It does not decide which route your calls take, which is a separate arrangement and the thing this page is about.

Why it matters

The route decides what is possible, so instructions that apply to one may not apply to the other:

• Messaging. SMS, MMS and WhatsApp run over CLASSOUND only, and per number rather than per system. On Multi Carrier Trunks they are not available at all.
• Numbers and porting. Which number types you can get, in which countries, and how long a port takes.
• Emergency calling. Registration obligations differ per route and per country.

How do I find out?

Ask us. We know which route your system uses and can tell you in a sentence. There is no self-service screen showing it, because trunks are managed on our side.

You can also check status.pluscloud.nl, where the services we run for you are listed by name.

Can I have both?

Yes, and some customers do: Multi Carrier Trunks for normal calling and CLASSOUND alongside it for messaging or international coverage. If you need something that only exists on one route, ask us rather than assuming you have to switch everything.

See also

• What are Multi Carrier Trunks?
• What CLASSOUND is and when you need it