Plan requirement
| Subscription | x-bees Standard or higher, UC-Business or higher (Collaboration 7) |
| Also required | AI+Data Boost |
See the conversation as text while it is happening, so nothing is missed and nobody scribbles notes instead of listening.
Where it helps
- Noisy environments or a poor connection, where a word or two gets lost
- Accents and second languages, where reading confirms what you heard
- Detailed conversations with figures, references or addresses
- Accessibility, for colleagues who are deaf or hard of hearing
That last one is not a side benefit. For some colleagues it is the difference between taking part in a call and not.
What works where
The two products differ, and the difference matters if you are promising this to a team.
- x-bees. Real time on both calls and conferences.
- Collaboration 7. Real time on conferences only. For an ordinary call the transcript is produced after the conversation ends and arrives by email.
So a Collaboration 7 user who expects to read along during a one-to-one call will not get it. That is the product, not a fault.
If transcription never starts, the codec is the usual reason. A call answered on the opus codec cannot be transcribed at all. There is no error; the button does nothing. It is set on the system rather than by you, so ask us to check it rather than hunting through settings.
It reads and translates
The live window is more than a running text. Hover a line and you can copy it or hand it to the AI Assistant, and a Translate button turns the whole transcript into another language as the conversation continues. Alongside each stretch you get a reading of the tone: positive, neutral, negative or mixed.
Dutch is supported, along with around fifty other languages. In a conference with people from outside your company it starts in English unless you have set something else under Settings > External meetings, so check that before a Dutch-language meeting with an external guest rather than during it.
On a phone you can download a transcript but not read one live. That is a mobile limitation, not a setting.
Tell people
Transcription is processing what people say. Customers must be told, and in most countries that is a legal requirement rather than a courtesy. The obligation is yours.
Nothing tells them for you. The system messages about transcription and recording are not shown to people outside your company. Someone in the conversation has to say it out loud.
Live text is not a verbatim record. Names, numbers and technical terms are where it goes wrong, and those are exactly the parts people are tempted to copy straight into a quotation. Confirm anything that matters out loud.
It uses your included hours
Real-time transcription draws on the same pool of AI units as voice agents and post-call transcription, at company level. It is also the expensive mode: an AI unit buys an hour of real time against two hours of post-call. A day of transcribed meetings makes a noticeable dent, and going past your allowance is chargeable.
Afterwards
The transcript stays with the conversation, which is what makes summaries and search work later. A call that was not transcribed leaves the AI Assistant nothing to work from. You can also open or download it as a plain text file from the conversation.
One known rough edge: a downloaded transcript sometimes shows an external contact's email address where their name should be.
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