Why can nobody hear me?

Your headset starts muted by default. Hold Push-to-talk while you speak, or double-press Mute for handsfree.

Your headset starts muted by default. Hold Push-to-talk while you speak, or double-press Mute for handsfree.

Why can nobody hear me on the broadcast?

Every x-hoppers headset joins the broadcast muted. That is deliberate: a shop floor with twenty open microphones would be unusable.

Two ways to unmute

• Push-to-talk. Hold the button while you talk. You are unmuted only while holding it.
• Handsfree. Double-press Mute. You stay unmuted until you press it again or put the headset on the charger.

Handsfree is the one to be careful with, and the headset helps: after thirty seconds unmuted it gives you a beep, so an open microphone on the shop floor announces itself. An administrator can change that interval, and a beep you cannot place is usually this.

Push-to-talk suits short messages; handsfree suits a longer exchange when your hands are busy.

If that is not it

• Are you logged in? A headset that never asked for your Employee ID is on but not on the channel.
• Are you in range? Out of range it drops off and rejoins within about five seconds of coming back.
• Is it charged? A red fast blink means low battery, and a headset can have enough charge to light up but not to hold a connection.

See also

• Speak and listen on the broadcast channel
• A headset is not joining the channel