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Internal links turn a pile of articles into a knowledge base. Two rules keep them working across languages and renames.
Insert a link
- Select the text that should be the link.
- Insert a link and search for the article, or paste an address.
- Save.
Searching for the article is better than pasting, because it produces a link that survives the article being renamed.
Rule one: leave the language out of the address
An internal link should not carry a fixed locale. A Dutch reader following a link with an English locale in it lands on the English version, and the reverse.
Zendesk redirects a locale-less link to the reader's own language, which is what you want when you translate.
Rule two: describe the destination
Link text should say where it goes. "See setting up your business hours" works; "click here" does not, and it is unusable for anyone with a screen reader scanning a list of links.
Link both ways
An article linked from nowhere is found only by search. When you write something new, add a link to it from the articles a reader would arrive at first. That takes a minute and it is what makes a knowledge base navigable.
Check them occasionally
Links break when articles are deleted or moved. Nothing warns you, and a broken link in a published article is invisible to you and obvious to your reader.
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