Plan requirement
| Subscription | Suite Team or higher, Knowledge Professional or higher |
| Access | Agent |
Video shows what text describes slowly. It also dates faster, cannot be scanned, and is invisible to search.
Insert one
- Upload the video to a hosting service and copy its address.
- In the article editor, click Article components and select Embed.
- Give it the video you want to embed.
- Save and check it plays.
The same control takes other external interactive elements, so if you are embedding something that is not a video, this is still the way in.
Host it elsewhere rather than attaching a large file. Attachments have size limits and no player.
Always keep the written steps
The rule that matters. A video alone means somebody in an open office cannot use your article, search cannot index it, an AI agent cannot quote it, and nobody can scan for the one step they were missing.
Write the steps, and offer the video as well.
Where video genuinely wins
- Physical actions. Connecting something, or handling a device.
- An interface where the shape of the thing matters more than its name.
- An overview, giving somebody a sense of a product before they use it.
Where it does not
Anything somebody consults while doing it. A reader following steps wants to glance, act, glance again. A video makes them scrub back and forth, which is worse than a numbered list.
It dates faster
An interface change makes one screenshot wrong; it makes a whole video wrong, and re-recording is a bigger job than retaking a screenshot. Budget for that before building a library.
Comments
0 comments
Article is closed for comments.