Plan requirement
| Subscription | Suite Professional or higher, Explore Professional or higher |
| Access | Agent |
Explore has no CC metric at all, so reporting on CCs means tagging the tickets first and reporting on the tag.
Can I report on CCs? Can I see who was CC'd on a ticket? Is there a CC attribute in Explore?
No. Explore holds no standard metric for CCs, so there is nothing to count and nothing to group by, not even whether a ticket had any. This is a known gap rather than a setting you have missed.
Everything below therefore works the same way: get a tag onto the ticket at the moment the CC happens, then report on the tag. A tag is something Explore does understand.
The three ways to get at it
| One person, occasionally | Open their profile in Support, switch the Requested tickets dropdown to CC'd tickets, and read the list. No report, no setup, and enough when the question is about one person. |
| An agent you CC often | Build a macro that adds them as a follower and applies a tag in the same action. Report on the tag afterwards. |
| Anything systematic | A workflow against the Tickets API that checks email_cc_ids or collaborator_ids and calls the Add Tags endpoint on a match. This is developer work, and it is the only route that scales. |
All three share one catch: a tag only exists from the day you start applying it. None of them tell you anything about the tickets you already have, so set it up when you first suspect you will want the answer.
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