Frequently asked

Articles

• Can I report on the CCs of a ticket
• Can I report on ticket comments or the description
• Can I report on tickets with attachments
• Can I report on tickets with side conversations
• Can I track second or third reply time
• Can I report on how long a field held a value, in business hours
• Can I find agents who have not signed in for a while
• Can I recover a deleted report or dashboard
• Error: you do not have permission to access Explore
• Can I report on the email domain of users