Plan requirement
| Subscription | Any plan |
Short numbers you dial to reach a feature: forwarding, voicemail, pickup, recording. The code is fixed, the prefix in front of it is set per phone system.
They matter most on a phone with no screen to click, and they are the fastest route on any phone once you know them.
The prefix is a setting, and it can be empty
A phone system can put a prefix in front of every feature and service code. Because it is a setting there are three cases. Plenty of systems have no prefix at all, and then you dial the code exactly as it stands below. Some use an asterisk, which is the example the Wildix documentation gives. Others use a different sign, a hash for instance, which is what ours uses.
So the tables below give you the code, and what goes in front of it depends on your own system. Forwarding all calls is 63 where no prefix is set, *63 where the prefix is an asterisk, and #63 where it is a hash. If you are unsure which of the three you have, dial a code without a prefix first: that is the most common case.
The in-call codes are the exception. The codes you use during a call already carry their own * or #, and the prefix is not added to them. So *1 starts a recording whatever your prefix is, and with * as the prefix you still dial *1 and not **1.
During a call
These work while you are connected. The sign is part of the code.
#8 |
Transfer with announcement. You speak to your colleague first. |
#9 |
Transfer without announcement. The call goes straight through. |
#1 |
Cancel a transfer made with #8 and return to the caller. |
*1 |
Start call recording, and press again to stop it. |
*2 |
Pause the recording, and press again to resume. |
*5 |
Move the call to another of your own devices. |
With #8 and #9 you dial the code, then the destination, and finish with #. That last key is the one people forget, and without it nothing happens.
Your own settings
These change something about your own extension. Add your prefix in front.
60 |
Your status: 0 available, 1 Do Not Disturb, 2 Away. |
61 |
Busy call forward. Forwards when you are already in a conversation. |
62 |
Unavailable call forward. Forwards when there is no answer within the call timeout. |
63 |
Force call forward. Forwards every call. |
64 |
Call waiting. Whether you can receive more than one call at a time. |
65 |
Call timeout. How long your phones ring before the call is dropped or forwarded by 62. |
68 |
Ring only the active device, so your other devices stay silent. |
69 |
Mobility confirmation. Hear who is calling before you accept it on your mobile. |
72 |
Telephone blocked. Disables outgoing external calls. |
75 |
Mobility extension. Also forward to your mobile number after the timeout. |
Switching one on, off, or to a number
The settings above take an option after the code, separated by an asterisk. That asterisk is a separator between the code and the option, not the prefix.
code*1 |
Switch it on. |
code*0 |
Switch it off. |
code*3 |
Switch it to the opposite of what it is now. |
code*2*number |
Set the destination, for forwarding. Option 1 as the number means voicemail. |
So 63*1 turns on forwarding of all calls, and 63*2*1 sends those calls to voicemail. You can also dial the code on its own and follow the spoken instructions, which is easier to remember and slower to use.
Forwarding and call waiting can be set per call class by adding one more option: 1 external, 2 blacklist, 3 whitelist. So 61*1*2 switches on busy forwarding for blacklisted callers only. Without a class you set every class that is active in your preferences.
Services
These reach something on the phone system rather than changing your own settings. Add your prefix in front.
81 |
Voicemail. Your own, or 81 followed by an extension for somebody else's. |
82 |
Directory. Dial by name, by entering part of a colleague's name. |
88 |
Pickup. Answer a ringing call elsewhere, or 88 followed by an extension for a specific one. Only on your own phone system. |
79 |
Call a call group. On systems that have run for a long time this may still be 59. |
97 |
Log in to or out of a call group. |
99 |
Phone login, to assign a desk phone or a W-AIR handset to yourself. |
96 |
Intercom. The other phone answers itself in speakerphone mode. |
91 |
Paging. Speak to a group of devices at once, in speakerphone mode. |
98 |
Join a conference. |
92 |
Hide your number for outgoing external calls. |
78 |
Switch the identity your calls go out with, by dialling 78 and the identity number. |
80 |
Speed Dial. Call a phonebook entry by its Speed Dial number. |
93 / 94 / 95 |
Change a switch, a three state switch, or a timetable. |
84 / 74 |
Record a personal or a shared announcement, and play it back. |
86 / 87 / 85 |
Silent, partial or conference intrusion into a colleague's call. |
89 |
Virtual scanner. Send a document from a fax machine to your own mailbox. |
90 |
Fax relay. Send a document from a fax machine to another fax user. |
76 |
Echo test. Hear your own voice back, to check the audio path. |
Intrusion is restricted: whether you may listen in on a colleague is set on your account, and it is not on by default.
The codes of your own system
Everything above is the default. A code can be changed, and the prefix usually is, so your own list is what counts. An administrator finds it in WMS under Dialplan > Feature Codes, which is also where it is changed.
If you are signed in here you can ask us for the list that applies to your own phone system, and you will get your codes rather than the defaults. Ask for a code by what it does, not by its number, because the number is the part that may differ.
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