Hotel manager guide

What front desk and housekeeping can do from a room phone once the property management system is connected.

What front desk and housekeeping can do from a room phone once the property management system is connected.

At the front desk

Check-in and check-out drive the phone system automatically. Checking a guest in activates the room phone and puts their name on it; checking out deactivates it and clears the name.

Nobody maintains room phones by hand, which removes both a task and a class of complaint: guests who cannot dial out, and charges landing on the wrong room.

Wake-up calls

Set from the front desk or by the guest from the room. Worth testing the guest-facing route yourself, because a wake-up call that silently fails is the kind of thing a hotel hears about in a review rather than at the desk.

Housekeeping from the room phone

Room status can be updated from the phone in the room, so a cleaner marks a room ready without walking to a terminal or radioing anyone. The status lands in the property management system where the front desk already looks.

The codes staff dial are configured for your property. Print them on a card in each room's service area rather than expecting people to remember.

Call charges

Calls from a room post to the room account automatically. What a room may dial is controlled by call restrictions on our side, so tell us what should be blocked, typically international and premium rate.

When something is wrong

Most issues turn out to be the property management system and the phone system disagreeing about a room's state. Note the room number and what the desk shows versus what the phone does, and send us both.

See also

• Hotel integration with the FIAS protocol
• Create call groups and pickup groups