Plan requirement
| Subscription | UC-Business or higher |
| Access | WMS administrator |
Connect a nurse call system to W-AIR handsets so alarms reach staff wherever they are, not just at a panel.
What the integration does
A call from a room reaches the handset of whoever is responsible, with the room identified. Staff acknowledge from the handset, so colleagues know it is being handled.
Alarms follow people rather than requiring someone to be near a station.
This is a safety-critical system. Design, installation and testing are carried out by us together with your nurse call supplier. Nothing here is self-service, and changes to alarm routing must never be made ad hoc.
What has to be decided
Before anything is built, agree:
- Which handset receives which room, and in which order
- What happens when nobody acknowledges within a set time
- Where the escalation goes at night or at low staffing
- How a handset that is flat or out of range is covered
That last one matters more than it sounds. A cordless handset can be uncharged, and the design has to assume it sometimes will be.
What a caregiver does with an alarm
An alarm arrives on the handset with the time, the device, the type or location, and the resident's name where that has been configured. From there:
- OK accepts it.
- Call rings the resident back, but does not accept the alarm. This distinction matters: calling somebody is not the same as taking responsibility for them.
- Reject moves to the next active alarm, and with several waiting the handset shows the whole list, highest priority first.
- Hangup stops the one on screen.
An alarm that nobody accepts comes back at the next escalation, and accepting it is not the end: the alarm is cleared by going to the room.
Voicemail can confirm an alarm. Where callback confirmation is switched on, a call that connects sends the confirmation automatically, and the system cannot tell a real answer from a voicemail box. An alarm can therefore be recorded as confirmed when nobody has heard it. This needs to be a deliberate decision when the routing is designed, not something discovered later.
W-AIR handsets for care settings
- W-AIR Med. A surface that survives regular cleaning.
- W-AIR LifeSaver and W-AIR LifeSaver-EX. Add a man-down alarm and an emergency button for staff working alone.
Those three are the handsets the nurse call integration supports. The system can also report where a person is, which is what makes a man-down alarm useful rather than merely alarming.
Coverage is part of safety
In a care setting, a dead spot is not an inconvenience. Coverage design, and testing it after any building change, is part of the installation rather than an afterthought.
Getting started
Tell us which nurse call system you use and we will work through what is possible with you and your supplier.
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