Plan requirement
| Subscription | x-hoppers SalesFloorHopper or higher |
Voice authentication has not been switched on. Until an administrator enables it, the headset never prompts for an Employee ID.
What should happen
Lift the headset off the charger and it asks for your Employee ID. You hold Push-to-talk, say your extension, and you are on the broadcast.
No prompt at all means that feature is not active on your system.
The alternative
Without voice authentication, headsets are assigned to people by an administrator in x-hoppers admin instead. That works fine where everyone has their own headset and nobody shares.
It is the wrong model where headsets are shared between shifts, because the wrong name follows the wrong person.
Getting it enabled
Ask us to switch it on if your store shares headsets between shifts. Tell us which store.
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