Plan requirement
| Subscription | Any plan |
| Access | User |
Which number the person you call sees is something you can change yourself, in three different ways depending on what your administrator has set up.
First, what you are allowed to send
You cannot invent a number. Your administrator decides which ones you may present: your own, and any extra identities assigned to you. If none of the routes below appear anywhere, that is the reason, and it is a question for whoever manages your system rather than a fault.
Calling as a department instead of as yourself
In the dialpad of Collaboration 7, x-bees and x-hoppers, on the web and on mobile, you can place the call as Personal or as one of the services or call groups you belong to. Choose the service and the call goes out with that department's number instead of yours.
This is the one to reach for when the point is that somebody should call back the team rather than you. It is a choice per call, so the next call is your own number again unless you change it again.
Switching identity on a desk phone
On a supported desk phone, your administrator can put an Identities key among your function keys. Pressing it selects which of your assigned identities is active, and it stays active until you change it.
That difference matters. The dialpad choice lasts one call; the identity key changes what you send until you switch back. Somebody who forgets is calling out with the wrong number all afternoon.
Switching identity with a feature code
The same switch exists as a feature code, which is a short number you dial before placing the call. Your administrator sets which code does it. This is the route on a phone with no free function keys.
Hiding your number altogether
A separate feature code asks for the call to go out anonymously. It works only where the trunk and the provider both allow it, and plenty of destinations reject or block a call with no caller ID. Treat it as a request rather than a setting.
If the number arrives differently anyway
What your system sends and what the other party sees are not always the same. The provider on the far end may replace, ignore or restrict the number, and some countries have rules about which numbers may be presented at all. If a particular destination keeps showing something else, that is where to look, and it is not something the choice you made here can override. See Configure caller ID.
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