Set up voicemail

Record a greeting, decide when callers reach voicemail, and get your messages by email so you never miss one.

Record a greeting, decide when callers reach voicemail, and get your messages by email so you never miss one.

Record your greeting

1. Open Settings and go to the voicemail section.
2. Record a greeting, or upload one you prepared.
3. Save.

Keep it short. Your name, that you will call back, and an alternative for anything urgent. Callers who wanted to speak to you are not listening carefully to a long message.

Decide when callers reach it

Voicemail can pick up when you do not answer, when you are already on a call, or when your status is Do Not Disturb. Set these separately, because they are different situations. Someone calling while you are mid-conversation should probably not wait through a full ring cycle first.

Get messages by email

Have voicemail sent to your inbox as an audio file. It is the difference between hearing a message the same hour and finding it two days later.

On UC-Premium you can also have the message transcribed, so you can read what someone said without playing the audio. Useful in an open office or a meeting.

Voicemail transcription draws on your company's AI units, and it always runs in the live mode, so it costs an hour of allowance per hour of audio. That adds up if you switch it on for a whole team.

Listening to messages

Messages appear in Collaboration 7 and can be played in the browser. From any phone, dial 81 and follow the spoken instructions. If your phone system has a prefix set, put it in front, for example #81. See Feature codes and what each one does.

Once you are in, 1 plays your messages, and from there 5 repeats the current one, 7 deletes it, 8 forwards it to a colleague and 9 saves it. Forwarding matters most here: it moves a message to the person who should have had it, without you writing down what was said.

81 followed by an extension opens somebody else's voicemail, and it asks for that person's web password rather than yours. That is deliberate, and it is how a colleague's mailbox gets cleared while they are away without anybody sharing a PIN.

What it asks for from a phone

There is no separate voicemail PIN. Reaching your mailbox from a handset uses your own password entered as digits, so it changes when your password changes and there is nothing here to set on its own. See The PIN for your Wildix devices.

When someone else should hear it

For a shared number or a team, name a missed calls manager on the call group, so voicemail belongs to a person rather than to everyone.

See also

• Feature codes and what each one does
• Set up call group notifications
• Record your greetings and name from a phone
• Forward calls to a colleague's voicemail
• Set your presence and status