Plan requirement
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Technically yes. We advise against it, and we will say so again if you ask. If you do want it, there is a feature that makes it defensible, and most people do not know it exists.
Can we record every outgoing call automatically?
Under the GDPR the person on the other end has to be told before the recording starts. A line in your privacy policy does not cover it, because they have not read it and are not expected to. Automatic recording removes the moment where that could have happened, and by the time anyone thinks about it the recording exists.
Callbacks are the same problem: whoever picks up is not reliably the person who asked to be called.
There is an announcement feature
Wildix can play an audio message to the other party when recording starts, and read out the recording ID digit by digit when it stops. It is built as a Dialplan procedure with a start and a stop step, so the announcement happens automatically every time rather than depending on somebody remembering.
That changes the picture. Automatic recording with an announcement is a defensible arrangement; automatic recording without one is the thing we are warning about. Ask us to set it up together with the recording itself, and record your own audio message so the wording matches what your legal people are comfortable with.
What we suggest instead
For most teams, leave recording manual and train people to ask. An agent who asks gets a cleaner recording anyway, because the other person knows what is happening.
If you still want it on, ask us and put your privacy officer in copy. We want the decision recorded as theirs, and we will set up the announcement at the same time. None of this is legal advice: for your industry and jurisdiction, ask a lawyer who works in it.
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