Forward calls to a colleague's voicemail

Send your calls to a colleague, your mobile or voicemail, and set different rules for different situations.

Send your calls to a colleague, your mobile or voicemail, and set different rules for different situations.

Three rules, not one setting

Forwarding is not a single switch. You decide separately what happens when you:

• Do not answer. The common one, and the one Wildix calls unavailable: the call was not picked up within your call timeout. Usually voicemail or a colleague.
• Are already on a call. Sending these to voicemail avoids a second caller waiting.
• Want everything forwarded. All calls go elsewhere immediately, answered or not.

If you have been looking for a separate rule for "my device is off", that is the first one. Not answering and being unreachable are the same case here.

Set it up

1. Click your user picture at the top left to open Settings.
2. Open Calls.
3. Set a destination for each rule, per call class. Internal, external and your allow and block lists can each behave differently.

There are tabs above the rules: Default applies to every status, and Away and Busy let you override it for those two. So "send everything to my colleague, but only while I am set to Away" is a rule rather than something you switch on and off by hand.

Call timeout sits on the same screen. It decides how long a call rings before the not-answered rule takes over, so setting one without the other rarely gives you what you expected.

Forwarding to a colleague's voicemail

Sometimes you want the message rather than the interruption for them. Forwarding directly to a colleague's voicemail sends the caller to their mailbox without ringing their phone. Useful when someone is on leave and their deputy is already busy.

Forwarding to a mobile

Works, and consider whether you want it. Calls forwarded to a mobile lose the context Collaboration 7 gives you: no name lookup, no call history, no easy transfer. The mobile app is usually the better answer.

Team calls are different

Forwarding applies to your own extension. Calls to a call group follow the group's own rules, so forwarding your extension does not take you out of the queue. For that, change your presence or your call group membership.

See also

• Set up voicemail
• Set your presence and status