How to Choose an Outbound Number When Making Calls in Wildix Collaboration

Overview

This article explains how users can make outbound calls using different phone numbers in Wildix Collaboration by utilizing a switch function. This allows users to select the desired caller ID before placing a call.

Prerequisites

• A Wildix Collaboration account.
• Multiple outbound numbers assigned to the user.
• The switch function must be configured by your system administrator.

Steps to Choose an Outbound Number

1. Open Wildix Collaboration on your web browser or desktop application.
2. If your administrator has set up a switch to toggle between outbound numbers, the switch button is located under the function keys
3. Go to function keys 

   

4. Double click every time you want to change the outgoing number

Troubleshooting

• If you cannot switch, contact your administrator to check your permissions and configuration.
• If the switch button does not work, try refreshing the Wildix Collaboration interface.

Need Further Assistance?

If you encounter issues or have additional questions, please contact Pluscloud support