I receive an incoming call but I cannot hear anything in my headset?

Question

I have connected a headset and I see an incoming call, but I cannot hear any sound in the headset?

Answer

This can have several causes, you can go through the following steps:

1. Check in collaboration / settings / web Phone whether the correct audio device is selected there.

• If you do not see your headset appear here, check whether the headset is properly connected to your computer / laptop.
• Check the USB connection or try another USB connection if necessary.
• Check with the Echo test whether the sound on the headset has been restored.

If this does not solve the problem, follow the steps below:

1. Check to the right of the bell icon web is selected, if it says Any or No device then select web
2. Check the firewall is blocking the online connection (WebRTC), consult the ICT manager if necessary

If the problem cannot be solved, chat with support or call us +31 (0) 40-4014000