Question
I'm having trouble with my headset. How do I resolve this?
Answer
Depending on the type of headset you are using we suggest following the steps below:
- USB Headsets
- Check if the cable is properly connected and if possible, try to connect to a different port.
- Validate the device is working with a different headset and validate the headset is working on a different device.
- Validate the audio settings on your device such as the volume.
- When you are working in Chrome or some other browser check if you allow access to your microphone.
- Validate the speaker and microphone settings in Collaboration.
- Bluetooth Headsets
We do not recommend the use of Bluetooth headsets in office environments due to the density of other wireless signals that can interfere. If you prefer a wireless headset we recommend using a W-AIR Headset or DECT USB headset. Contact your Account Manager if you'd like to learn more.
- Check if Bluetooth is enabled and if the headset is connected to your device.
- Validate the device is working with a different headset and validate the headset is working on a different device.
- Validate the audio settings on your device such as the volume.
- When you are working in Chrome or some other browser check if you allow access to your microphone.
- Validate the speaker and microphone settings in Collaboration.
- W-AIR Headset
- Check if the W-AIR Headset is turned on and fully charged. You can place it in the charger to validate, it should automatically turn on when placed in the charger.
- Validate if anything changes when you move the Headset to a near W-AIR Base.
- Validate if the W-AIR Headset is already registered to the W-AIR Base.
- Validate if the W-AIR Headset is visible in your account. If not, try to add it to your account.
If none of these steps helped you resolve the problem, contact pluscloud Support and include the troubleshooting steps performed from the list above in your request.