I receive the error 'Phone: No devices available', how do I resolve this?

Question

When signing in on Collaboration I'm receiving the error message 'Phone: No devices available'. How do I resolve this?

Answer

This message is shown when Collaboration cannot activate your Web Phone and no other Wildix Hardware Phones are found. This can be caused by the following reasons:

• Your device has no speakers and microphone connected. Try the following resolutions:
  • Reconnect your speakers and microphone if they are plugged into your device.
  • Confirm you are not working from a Remote Desktop (RDS) as this is not supported.
  • Confirm your system settings for Windows or macOS.
• You have not provided access to the microphone in your browser. Try the following resolutions:
  • Click on the Padlock icon in the URL bar and confirm the Microphone option is set to Allow.
  • Try to use the native Collaboration App