I have connected a headset and I see an incoming call, but I cannot hear any sound in the headset?
This can have several causes, you can go through the following steps:
- Check in collaboration / settings / web Phone whether the correct audio device is selected there.
- If you do not see your headset appear here, check whether the headset is properly connected to your computer / laptop.
- Check the USB connection or try another USB connection if necessary.
- Check with the Echo test whether the sound on the headset has been restored.
If this does not solve the problem, follow the steps below:
- Check to the right of the bell icon web is selected, if it says Any or No device then select web
- Check the firewall is blocking the online connection (WebRTC), consult the ICT manager if necessary
If the problem cannot be solved, chat with support or call us +31 (0) 40-4014000