Plan requirement
| Subscription | UC-Essential or higher |
Your status tells colleagues whether to call you, and decides whether your phone rings at all. Here is what each one does.
The statuses
| Status | Colleagues see | Your phone |
|---|---|---|
| Available | You can be reached | Rings |
| Away | You are not at your desk | Rings |
| Busy (red) | Do not call | Does not ring |
| Reachable by phone (blue) | Set automatically | Rings |
Busy stops calls. Away only tells colleagues something; busy changes what happens. If your phone has gone quiet, check this first.
On a Wildix desk phone the same status is labelled DND, and the quick key that switches it is a long press. Same state, two names, and the phone is where people usually turn it on by accident.
Reachable by phone is not something you set. It appears when you have an active device but are not signed in to Collaboration, which is how a colleague can tell that calling will work and a chat message may sit unread.
Add a note
A status message next to your presence saves colleagues a round trip. "In a workshop until 15:00" answers the question before they ask it.
- In Collaboration on the web, click your picture at the top left to open Settings, then under Availability click your current status. The mobile app words it differently: there it is Manage Statuses and Set a status.
- Type the message: where you are, and until when.
- Select a date and time to clear. This is optional, and it is the one worth the extra click.
- Click Save.
Step three is what separates a note that stays accurate from one that lies about you for a fortnight: when the clear time passes, the status goes away by itself. The same screen lets you save a status for future use, which is worth doing for the ones you set every week.
Depending on your permissions, your status message can also be visible to people outside the company who reach you through a Kite link. Write it so you would not mind a customer reading it.
The second signal, which you do not set
Beside the status you choose, colleagues see an indicator derived from your activity. A filled green circle means Collaboration is open and you did something in the last 30 minutes. An outlined green circle means it is open but your last activity was longer ago, shown as "last seen". A grey circle means no open tab and no push notifications.
So the two can disagree, and usually that is the explanation when somebody says you looked away while you were at your desk: your status is Available and your activity indicator has slipped past half an hour.
What happens to calls you miss
Depending on how your account is set up, a call you do not answer goes to voicemail, forwards elsewhere, or returns to the call group. Check your forwarding rules in Settings if you are not sure which.
Presence in a call group
If you are a member of a call group, your status affects whether the queue offers you calls. Being in Do Not Disturb takes you out of rotation, and depending on the setup, letting a call ring out can put you on pause automatically.
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