Sync contacts with your phone and mail client

Inside Collaboration 7 a matched number already shows a name. On your personal mobile the same number arrives bare, and syncing closes that gap.

Inside Collaboration 7 a matched number already shows a name. On your personal mobile or in your mail client the same number arrives bare. Syncing closes that gap, and it also means you can call a customer from your phone's own dialler and still know who you are calling.

It runs on CardDAV, a standard address book protocol, so the setup is the one your device already offers for that.

What you need before you start

1. The address of your phone system, as a domain name or IP address. Ask us for it, because it differs per customer.
2. Your user name, which is your extension number.
3. Your password, the one you use for Collaboration.

Per device

The Android point is the one that catches people out. On a modern Android phone there is no CardDAV option in the settings at all, and without one of those apps the sync cannot be set up. It is not a fault.

Two things to expect

On macOS the contacts are not divided into separate phonebooks: everything arrives in one list. On the other devices you choose which phonebooks to sync, and you add them one at a time.

It only goes one way

The sync brings work contacts to your device. It does not push your personal contacts into the company phonebook, so they are not there to find.

Number format still decides whether names appear

A name shows only where the number matches. Contacts stored in full international format work on any device; locally formatted ones frequently do not.

Before you roll it out

Syncing a shared phonebook puts company contact data on a personal device. Decide whether that fits your own policy first, particularly for people using their own phones.

See also

• Find and manage contacts
• Manage shared phonebooks