Plan requirement
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Message colleagues without picking up the phone, share files in the conversation, and see who is available before you interrupt them.
Start a chat
- Find the colleague in your list, or search for their name.
- Look at the presence beside them, so you know whether they are on a call before you ask something urgent.
- Start typing.
Group chats, and the ceiling
A conversation holds up to 1000 people, which is more than most companies will ever need. Anyone you add has to have an email address on their profile, so a colleague who was set up without one cannot be added until that is filled in.
That is the requirement people hit, rather than the ceiling.
Share a file
Drag a file into the conversation. It stays with the chat, which means the context travels with it: the question, the answer, and the document all in one place instead of scattered across email.
From chat to call
Some things are faster spoken. Start a call directly from the conversation rather than switching to the dialpad and looking the person up again.
Chat is for colleagues on your own phone system. To have a conversation with a customer or supplier that includes them, you need x-bees rather than Collaboration 7.
Presence changes what you should do
Someone in Do Not Disturb will not be interrupted by a call, but a chat message still arrives and waits for them. That makes chat the right choice when your question is not urgent enough to break someone's concentration.
History
Conversations stay available, so you can look back at what was agreed. Searching your own chat history is often faster than searching email for the same detail.
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