Plan requirement
| Subscription | x-bees Standard or higher, UC-Business or higher (Collaboration 7), plus CLASSOUND Pro |
An overview of what Wildix connects to: CRM, Microsoft, Google, helpdesk systems and industry tools, with what each one gives you.
Integrations start at x-bees Standard. A colleague on x-bees Basic can call and chat normally, but nothing reaches the connected system. If activity is missing for one person, check their plan before the integration settings.
CRM and business systems
Two have a deep, purpose-built integration:
| HubSpot | Automatic call and meeting logging, contact lookup, tasks and activity history without leaving x-bees. |
| Salesforce | The same, plus a dialler inside Salesforce itself, automatic logging with transcriptions, and notifications into an x-bees conversation when a deal moves. |
Everything else runs through the Integrations Hub, and that list runs to well over two hundred systems, including a great many used in the Netherlands. AFAS, Exact, Teamleader, Moneybird, Simplicate, Visma, TOPdesk, Zoho, SAP Business One, Microsoft Dynamics, Pipedrive, Odoo and Datto Autotask are all on it, alongside a long tail of sector software for dentists, estate agents, recruiters, pharmacies and installers. Everything on the Integrations Hub additionally needs WMS 7.03 or higher and CLASSOUND Pro, and each person runs the Bubble desktop app.
What a Hub integration gives you is consistent: a call pop-up, a dialler, contact lookup, DTMF and call notes. So the question is rarely "does it integrate" but "what do we want it to do".
Ask us whether your system is on the list rather than assuming it is not.
Microsoft and Google
- Microsoft 365. Calendar, contacts and single sign-on.
- Microsoft Teams. Dial from the Teams Calls tab, through teams4Wildix. Needs extra Microsoft licences.
- Outlook. Click to call from within Outlook on Windows.
- Google Workspace. Calendar, contacts and single sign-on.
Helpdesk
Zendesk and Freshdesk connect calls to tickets, so a phone call and the ticket it belongs to end up in the same place.
Industry solutions
- Hotel. Room status and billing through the FIAS protocol.
- Healthcare. Nurse call systems with W-AIR handsets.
- Door entry. Answer the door from your phone, with video before you open.
Building your own
If your system genuinely is not on the list, a webhook or a popup URL usually covers it. A popup URL opens a page of your choosing when a call arrives, with the caller's number in it, which is often enough to bring up the right customer record. There are also generic connectors on the Hub, for CSV, SQL and plain HTTP requests, which reach systems that were never written with telephony in mind.
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