Plan requirement
| Subscription | x-bees Standard or higher, UC-Business or higher (Collaboration 7), plus CLASSOUND Pro |
The Hub connects your CRM to the phone through a desktop app that pops up the caller, logs the call and dials from anywhere.
What it is
The Hub is a bridge between your phone system and a long list of business software, and the part you work with every day is a small desktop app called Bubble, installed on each person's Windows or Mac. It is not a panel inside x-bees; it runs alongside.
Two consequences follow from that, and both surprise people. Bubble has to be running for any of this to happen. And your x-bees or Collaboration tab has to be open too, because that is where the call itself lives.
What you get
- A call pop-up with the matched contact, from which you can answer, decline and manage the call. It appears on your primary screen; you can move it and choose what it shows, including extra buttons such as View contact or Send email.
- Call history with direction, whether it was answered, time, duration and your notes, and a phone icon to call back.
- A search bar for finding a contact and dialling them.
- Remote Dialer for typing a number and starting a call.
- DTMF, for menus that ask you to press a digit.
- Call summaries written into the CRM. After a call ends, a transcript produces a summary that lands on the record. With x-bees, it carries a link through to Revenue Intelligence.
Limits worth knowing before you promise them
- The search bar only finds people you have already spoken to. It is not a search of your whole CRM.
- Call group calls need x-caracal. Without it direct calls appear and queue calls do not, which reads as a broken integration rather than a licensing gap.
- Number format decides everything. A number stored locally will not match a call arriving in international format, and no integration recovers from that.
- Some connectors need to be switched on centrally. Around sixteen of them, mostly healthcare, education and sector systems, can only be activated with an administrator role on the bridge. Tell us which one you need and we will arrange it; have your Company ID ready, from Cloud integrations > Integrations Hub > Company Information.
- DTMF is recent. It needs Bubble 4.58 and WMS 7.06 or later.
Two settings that cause most of the calls to us
Remote Party Update, on the Phone Connectors tab in Bubble, is what makes contact lookup work. If it is off, calls ring and nothing is recognised. If the setting is not shown at all, open another phone connector, come back to Wildix, disable and re-enable it, and it appears.
Inactivity deactivates people. Somebody who has not opened Bubble for more than a week may be switched off at the end of the month. Their integration then stops with no obvious cause. It is fixed in WMS by setting the Active toggle back on under Users.
How deep does it go
That depends on the system. The features above are the general picture; each connector supports its own subset, and a few offer more, including an SQL connector that reads and writes a database directly. Tell us which systems your team works in and we will confirm what can be brought together.
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