Plan requirement
| Subscription | Any plan |
| Also required | AI+Data Boost |
AI+Data Boost covers transcription, voice agents, storage and how long your data is kept. It is counted in AI units, not hours.
What the bundle covers
- Transcription and summaries of calls and meetings
- AI voice and chat agents that handle conversations on their own
- Company data storage, which is what the AI works from
- Longer retention for Cloud Analytics data
- Static IP addresses for your PBXs, which become available once you hold at least one bundle
AI units, not hours
Usage is counted in AI units, and a unit buys a different amount of time depending on how the feature runs.
| Mode | What it covers | Per unit |
|---|---|---|
| Real time | Voice agents, live transcription of calls and conferences, voicemail transcription | 1 hour |
| Post-call | Transcription produced after a call ends | 2 hours |
So the same allowance stretches twice as far if you do not need to read along live.
What you start with, and what a bundle adds
- Included by default: 10 AI units and 5 GB of company data storage.
- One bundle adds 25 AI units and 10 GB.
- You can hold as many bundles as you need, and units and storage scale with them.
The allowance sits at company level, not per user. A team of twenty shares the same units as a team of three.
Nothing stops working when you pass your allowance. Extra capacity is added automatically so a meeting in progress is not cut off. That extra capacity is chargeable, so check your usage rather than discovering it afterwards. Ask us if you want the detail for your agreement.
The month is the unit of account
Two consequences follow from that, and they pull in opposite directions.
- Unused units expire at the end of the month. Nothing banks. A quiet period does not build up credit for a busy one.
- A bundle added automatically stays added. When usage falls back the following month, the extra capacity does not come off by itself.
So the allowance moves up easily and only comes down when somebody asks. Tell us once a peak has passed and we will take it back off.
You are not left to spot it yourself: your admin is emailed at 90% of either the units or the storage, and again when a bundle is added.
How long your data is kept
- No bundle: three months.
- One bundle: up to a year, and a year by default.
- More than one bundle: up to ten years, still a year by default.
These limits apply to Wildix products activated after April 2025. On an older system your existing retention stays as it was, so check with us rather than assuming.
Why data storage is part of it
Transcription produces text, and summaries and search work on that text. It has to live somewhere, and that storage is part of the bundle rather than a separate thing to arrange.
It is also why the bundle governs how long Cloud Analytics keeps your call data. If you need a longer history than the default, this is the lever.
Deciding whether you need it
If you only want occasional transcription, the default allowance may cover you. If you plan to run voice agents, transcribe every customer call, or keep analytics data for years, you will need bundles, and that is worth working out up front rather than discovering it afterwards.
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