Plan requirement
| Subscription | Any plan |
| Access | WMS administrator |
Compare the four x-bees subscription plans feature by feature, so you can pick the right one per user instead of over-licensing the whole company.
The short answer
- x-bees Device for the phone in the warehouse that nobody logs into
- x-bees Basic for finance, HR and engineering, who never speak to a customer
- x-bees Standard for sales and support, or anyone who needs HubSpot or Salesforce
- x-bees SuperBee for team leads and managers who need dashboards and Revenue Intelligence
Most organisations end up with a mix. Plans can be mixed freely on one PBX, and you can move a user up or down at any time.
Feature comparison
Guests are external people invited into a conversation. They do not consume a subscription.
| Feature | Guest | Device | Basic | Standard | SuperBee |
|---|---|---|---|---|---|
| Access to x-bees web and mobile | Yes | No | Yes | Yes | Yes |
| Max concurrent calls | No | 2 | 4 | 8 | 8 |
| Max assigned devices | No | 1 | 10 | 10 | 10 |
| Free outbound minutes (to Call Termination Area 1, needs CLASSOUND) | No | 100 | 1000 | 5000 | 5000 |
| Free SMS (needs CLASSOUND) | No | No | 200 | 200 | 200 |
| Two-way SMS and MMS (needs CLASSOUND) | No | No | No | Yes | Yes |
| Colleagues search, view and favourites | No | No | Yes | Yes | Yes |
| Phonebook: search, add and edit contacts | No | No | Yes | Yes | Yes |
| Inbound services (contact centre) | No | No | Yes | Yes | Yes |
| Create conversations | No | No | Yes | Yes | Yes |
| Schedule video conferences | No | No | Yes | Yes | Yes |
| Add guests to conversations | Yes | No | No | Yes | Yes |
| Personal contact-me links and scheduler | No | No | No | Yes | Yes |
| CRM integrations (HubSpot, Salesforce) | No | No | No | Yes | Yes |
| API integrations | No | No | No | Yes | Yes |
| WhatsApp integration | No | No | No | Yes | Yes |
| AI Assistant and Wilma | No | No | No | Yes | Yes |
| AI voice and chat agents, transcription and summaries | No | No | No | 10 h company-wide | 10 h company-wide |
| RCS, Gong.io logging, email signatures, calendar setup, website widget agent | No | No | No | Yes | Yes |
| Revenue Intelligence | No | No | Simplified | Simplified | Full |
| Live Dashboard and Analytics | No | No | No | No | Yes |
| Configure website widgets | No | No | No | No | Yes |
The smallest plan that fits is not always the cheapest outcome. Licences come in volume tiers, so putting more people on the same plan can work out better than splitting them across three types. Which combination suits you depends on your numbers, and it changes as you grow. Tell us who needs what, and we will work out the combination.
The three decisions that trip people up
CRM integration is the Standard boundary
HubSpot, Salesforce and every other CRM integration start at x-bees Standard. A sales rep on x-bees Basic can call and chat perfectly well, but nothing lands in the CRM. If calls are not being logged, check the plan before you touch the integration settings.
All messaging needs CLASSOUND, per number
SMS, MMS and the WhatsApp integration run over CLASSOUND, not over Multi Carrier Trunks. If you run x-bees, CLASSOUND normally comes as standard, so this is usually already in place.
What is not automatic is the number. Messaging works on numbers that run over CLASSOUND, and WhatsApp has to be enabled on the specific number as a setup step. Having CLASSOUND does not mean every number can send.
The plan grants access. The number and its setup decide whether anything sends.
AI hours are pooled across the company, not per user
Transcription, summaries and AI voice and chat agents share ten AI units at company level, not ten per user. A unit is an hour of anything running live, or two hours of transcription produced after a call ends. Go past the allowance and the AI+Data Boost Bundle is added automatically and charged the following month, so nothing stops working. Your admin is emailed at 90% before that happens, and again when a bundle is added. Work out the hours before you switch transcription on across a team, and ask us about the bundle rather than meeting it by surprise.
Live Dashboard has a second requirement. x-bees SuperBee unlocks the Live Dashboard, but the Services tab needs a separate x-caracal subscription on top.
Changing a plan: what you do, and what we do
You do this yourself
In WMS, go to Users, edit the user and set the License type field to the plan you want.
This assigns a licence you already have.
We do this for you
Changing which licences your PBX has, or how many of each, is something we arrange.
Need a plan you do not have yet? Send us a request and we will sort it out.
Comments
0 comments
Article is closed for comments.