Plan requirement
| Subscription | Any plan |
Nothing stops working. Extra capacity is added automatically, and that extra capacity is chargeable.
What the allowance covers
Transcription, voicemail transcription and AI agents all draw on the same pool of AI units at company level. Not per user, which surprises people. A team of twenty shares the same units as a team of three.
A unit covers an hour of anything running live, or two hours of transcription produced after a call ends. Which mode you use therefore changes how far the allowance goes.
What happens when you pass them
Capacity is added automatically, so a meeting in progress is never cut off mid-sentence. That is the right behaviour, and it also means you can pass the limit without noticing.
The extra capacity is chargeable. Worth knowing your usage rather than discovering it afterwards, particularly if you turn transcription on for every call.
Keeping it predictable
- Decide whether you transcribe everything or only what matters.
- Long recurring meetings consume more than short customer calls.
- Post-call transcription stretches the allowance twice as far as real time.
- Ask us what your current usage looks like before scaling it up.
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