Plan requirement
| Subscription | Any plan |
Nothing stops working. Extra capacity is added automatically, and that extra capacity is chargeable.
What happens if we go over the included AI hours?
Transcription, voicemail transcription and AI agents all draw on the same pool of AI units at company level. Not per user, which surprises people. A team of twenty shares the same units as a team of three.
A unit covers an hour of anything running live, or two hours of transcription produced after a call ends. Which mode you use therefore changes how far the allowance goes.
What happens when you pass them
Capacity is added automatically, so a meeting in progress is never cut off mid-sentence. That is the right behaviour, and it also means you can pass the limit without noticing.
The extra capacity is chargeable, and it has a name and a moment: an AI+Data Boost Bundle is added automatically and charged in the following month.
You are warned before that happens. Your admin is emailed when usage reaches 90%, and again when a bundle is added. Both go to the admin address, so the real question is whether anybody reads it.
For scale, the default allowance is 10 AI units and one bundle adds 25 units plus 10 GB of company data storage.
Two things that are easy to miss
Unused units do not roll over. They expire at the end of each month, so a quiet January buys you nothing in February.
An added bundle stays added. The extra capacity does not go away by itself when usage drops back. Tell us when the busy period is over, or you keep paying for a peak that has passed.
Keeping it predictable
- Decide whether you transcribe everything or only what matters.
- Long recurring meetings consume more than short customer calls.
- Ask us what your current usage looks like before scaling it up.
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