Plan requirement
| Subscription | x-bees Basic or higher |
Changing your email address in WMS signs you out of x-bees. Sign in with the new address and reconnect to your PBX.
Why it happens
Your email address is your identity in x-bees. Change it and the old sign-in no longer refers to you, so the session ends.
Getting back in
- Sign in at app.x-bees.com with your new email address.
- Open Settings from your profile.
- Click Connect to Wildix PBX and enter your PBX domain.
Earlier conversations do not carry over. Access to threads from the old address is not preserved. If a conversation matters, copy what you need out of it before the address is changed, not after.
Worth planning
If someone is changing name or the company is changing domain, mention it to us first. Knowing which conversations matter beforehand is a great deal easier than recovering them afterwards.
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