Plan requirement
| Subscription | x-bees Basic or higher |
Put x-bees on your phone so calls to your extension reach you away from your desk, and connect it to your PBX.
Before you start
The app needs Android 9 or iOS 15.1 as a minimum. An older phone that cannot reach those versions cannot run x-bees, whatever your subscription says.
Install and sign in
- Download x-bees from the App Store or Google Play.
- Sign in with your Google or Microsoft single sign-on account.
- Allow the permissions the app asks for on first launch: microphone, camera and notifications. Calling does not work without the first, and you will not know a call is arriving without the last.
- Tap your profile picture in the top left and open Settings.
- Tap Connect to Wildix PBX and check that your PBX domain is in the field.
Signed in is not connected
Signing in gets you into the app; connecting to the PBX is what gives you your extension, colleagues and history. If those are missing, step five has not happened. It is expected behaviour, not a fault.
If your administrator invited you from WMS, use the link in that email. It connects to the PBX automatically and you skip the domain step entirely.
No incoming calls? Check SIP mode
SIP mode is what makes the app a phone. It is on by default, and with it switched off the app stops receiving push notifications for incoming calls, while your outgoing calls leave through the phone's own dialler instead of over Wildix.
That produces a phone that looks signed in and works for chat, but rings for nobody. Find it under your profile picture, Settings > Calls, and check the SIP mode toggle before you look anywhere else.
If SIP mode is on and calls still arrive silently, the notification permission is the next thing to check, in your phone's own settings rather than in x-bees.
Four ways to place a call, and they are not equivalent
The dialpad has a mode selector, and the choice decides which line carries the call and who pays for it.
- This device places the call through the PBX on the phone in your hand. You can point it at another registered device instead, and it stays there until you change it.
- Any device asks which active device to use each time.
- Callback has the PBX ring your mobile number first and then dial the destination, so the call runs over the PBX even where data is poor.
- Mobile places an ordinary call on your SIM. It does not touch the PBX, which means your mobile operator bills it and the recipient sees your mobile number.
That last distinction is the one worth telling people about: on a bad connection Callback and Mobile both work, and only one of them keeps the call on your own numbering and your own rates.
Keep the app updated
The app tells you when a newer version is out, and how firmly depends on how far behind you are. Up to nine versions behind you choose whether to update now or carry on. Ten or more, and the app stops until you update.
So a phone that has been sitting in a drawer for a few months may want an update before it will do anything, which costs time on the morning somebody needs it.
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