Plan requirement
| Subscription | x-bees Basic or higher |
Missing tabs, no colleagues and no call history nearly always mean one thing: you are signed in but not connected to your PBX.
The usual cause
Signing in to x-bees and connecting to your phone system are two separate things. Without the connection you are in a guest session: chat works, but there are no colleagues, no extension and no history.
The sidebar tabs being absent is the giveaway. That is expected in a guest session rather than a fault.
Fix it
- Click your profile picture to open Settings.
- Click Connect to Wildix PBX.
- Enter your PBX domain and connect.
If you were connected and are not now
Your email address changed. Changing the address in WMS signs you out. Sign in with the new address and reconnect. Access to earlier conversations is not preserved across an email change, which surprises people.
Connected, but colleagues are still missing
- Check the plan. The colleagues list starts at x-bees Basic. On x-bees Device there is no colleagues view at all.
- Check with a colleague. If nobody can see anyone, it is not your account.
- Check the status page. status.pluscloud.nl answers "is it just me" faster than a ticket.
Ask one colleague to check before reporting anything. Whether it is you or everyone is the first thing we need to know, and it changes what we look at entirely.
Still stuck
Send us a request saying whether colleagues have the same problem, and whether you recently changed your email address.
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