Plan requirement
| Subscription | Suite Enterprise or higher, Knowledge Enterprise |
| Access | Agent |
An article can go live at a chosen moment, and come down at another. Useful for launches and for things that expire.
Schedule it
- Write the article and leave it unpublished.
- Click the arrow beside Save and select Schedule article.
- Pick the date, the time and the time zone. The times come in whole hours, so "first thing Monday" means nine o'clock, not 08:45.
- To take it down again, open the published article, use Schedule article the same way and set an unpublish moment. It has to be after the publish moment.
The time zone is part of the setting, which matters more than it looks: a launch scheduled by a colleague in another country goes live on their clock unless somebody checks.
Where publishing on a schedule helps
- A product launch, where documentation should appear the moment it is announced and not before.
- A price or policy change taking effect on a date.
- Anything embargoed.
The alternative is somebody remembering to click publish at eight in the morning, which works until the day it does not.
Where unpublishing helps
- A seasonal notice that should disappear afterwards.
- A temporary workaround for a known problem, removed when it is fixed.
- An offer with an end date.
An article about a workaround that outlives the problem is worse than none, and unscheduling it is a decision you can make while you still remember.
Check the time zone
Scheduling uses a time zone, and getting it wrong publishes something hours early or late. For an embargo that is the difference between working and not.
Comments
0 comments
Article is closed for comments.