Plan requirement
| Subscription | Suite Growth or higher, Knowledge Professional or higher |
| Access | Agent |
Every save is a revision, and any of them can be restored. That makes editing far less risky than it feels.
See and restore
- Open the article for editing.
- Click the Revisions icon on the collapsible panel to open the revisions view in the sidebar.
- Select a version to see its title and body, along with the article's history: publishing events, author changes, label changes, body updates and moves between sections.
- To bring one back, select it and click Restore, then Restore again to confirm. The editor then shows that version, ready to save or publish.
Restoring puts the old version in the editor rather than on the live article, so the live one only changes when you publish. That gap is useful: you can restore, look, and change your mind.
Restoring creates a new revision rather than erasing what came after, so nothing is lost either way.
A light agent sees none of this. Revisions are for regular agents and Knowledge admins, which is the answer when somebody says the panel is not there.
Where it earns its keep
- An edit that turned out wrong. Restore and move on.
- Working out what changed when an article stopped matching the product.
- Recovering a paragraph somebody removed and you wanted.
It changes how you should edit
Knowing you can go back removes the reason to be cautious. Improve the article properly rather than making a minimal change and hoping.
The people who edit least are usually the ones who do not know this exists.
Who edited what
Each revision records its author, which matters in a team. Not to assign blame, but because the person who wrote something is usually the one who knows why.
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