Plan requirement
| Subscription | Suite Growth or higher, Knowledge Professional or higher |
| Access | Admin |
History shows what happened to an article and who did it. Different from revisions, and useful for a different question.
Open it
- In the help centre, open the article and click Edit article in the top menu bar.
- Click the Placement card to expand the Placement panel.
- Click View history.
Two clicks in from a card most people use for something else, which is why so few know it is there. You can then filter the list by user, by event type, or both, which turns "somebody changed this at some point" into a name and a date.
You have to be a Knowledge admin to open it. An agent gets the article and the Placement card but not this, so an agent cannot reach it at all.
History against revisions
- Revisions are the content at each save. What the article said.
- History is the events: published, unpublished, moved, assigned, verified. What was done to it.
For "what did this used to say", revisions. For "why is this in the wrong section" or "who unpublished this", history.
Where it answers a real question
- An article that disappeared. History shows who unpublished or archived it, and when.
- One that moved. Sections change and nobody remembers doing it.
- Visibility that changed, which is the one that matters when something internal became public.
Look before you ask
Most of the questions that begin "does anybody know why this article..." are answered here in ten seconds. It exists, and it is not somewhere people look by habit.
It is not an audit log
For account-wide questions about who changed what, that is the audit log in Admin Center. Article history covers one article.
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