Plan requirement
| Subscription | Any plan |
| Access | Admin |
No. "Your request was successfully submitted" cannot be edited, and the sentence you want to write belongs in the confirmation email.
Can I edit "Your request was successfully submitted"?
No. The message that appears at the top of the page after somebody submits a request is not editable, in the theme or anywhere else. An afternoon spent looking for the setting will not find it.
The workaround, and what it costs
Send people somewhere else instead: create an article, hide it from every section, style it as a confirmation page rather than an article, and add JavaScript to document_head.hbs that redirects to it after submission.
That is a customisation and not a setting. The code lives in your theme, is not covered by the product's guarantees, and breaks quietly when a theme is imported or a URL changes. Ask us and we will build it and keep it working.
Where you can set the expectation
In the confirmation email, which is a trigger: Notify requester and CCs of received request, or Notify requester of received request in older accounts. Nothing stops you rewriting that.
"Thanks, we have received your request" tells somebody what they already know. "We have received your request and will reply within one working day" answers the question they are holding, and it is what prevents the follow-up an hour later.
In more than one language
Write the text as dynamic content and use the placeholder in the trigger, so each customer gets it in their own language rather than half of them getting yours.
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