Plan requirement
| Subscription | Any plan |
| Access | Admin |
No. It is not possible to customise the sign-in popup or page. Zendesk gives the reason directly: opening that page to full CSS, HTML and JavaScript customisation may lead to unintended security concerns. Sign-in is exactly where a well-meant customisation becomes somebody's way in.
What can I change about the sign-in experience?
The one thing you genuinely control about that page is which sign-in options appear, and that is set in your authentication settings rather than in the theme. You can use Zendesk's own sign-in, remote authentication through single sign-on, or let people sign in with a business or social account such as Google, Microsoft, Facebook or X.
More advanced setups can run several active SAML, JWT and OpenID Connect configurations at once, assigned to different groups of users, and each of those has its own remote sign-in page. That is the route people are looking for when they ask this question: your own page, on your own domain, with Zendesk trusting it.
You can also hide the sign-in button from the help centre through the theme, which needs theme edit access.
The change worth making first
Fewer people seeing the page at all. Most help centre content does not need a sign-in, and a customer who has to create an account to read an instruction usually leaves instead. Check what is restricted before working on how the restriction looks.
Where customers or staff already have an account with you, connecting that through single sign-on removes the second password entirely. That is a bigger improvement than any amount of styling would have been, and it is available where styling is not.
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