Plan requirement
| Subscription | Suite Growth or higher, Guide Professional or higher |
| Access | Admin |
Partly. Branding and text yes, the sign-in mechanism no, and the useful change is usually a different one.
What you can change
- Colours, logo and fonts, through the theme.
- The surrounding text and headings in the theme's templates.
- Which sign-in options appear, through your authentication settings.
What you cannot
How authentication itself works. The form, the validation and the account handling are Zendesk's, and that is deliberate: sign-in is exactly where a well-meant customisation becomes a security problem.
The change worth making first
Fewer people seeing the page at all. Most help centre content does not need a sign-in, and a customer who has to create an account to read an instruction usually leaves instead.
Check what is actually restricted before working on how the restriction looks.
Single sign-on changes the experience more than styling
Where customers or staff already have an account with you, connecting that removes the second password entirely. That is a bigger improvement than any amount of work on the page.
If you do style it
Say what happens after signing in, in one line. People arrive at a sign-in page from a link and have often forgotten what they were trying to reach.
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