Plan requirement
| Subscription | Any plan |
| Access | Agent |
No, the address is generated from the article's ID and its title. Renaming changes the readable half, and every old link keeps working.
Can I edit an article's URL?
No. Zendesk generates it when the article is created, from a numeric ID and a slug made out of the title. The ID identifies the article and the slug is there for search engines.
Which means the slug barely matters
The article opens with the right slug, with an old slug, with a nonsense slug, or with no slug at all, because the ID is doing the work. Rename the article and the canonical address follows the new title while the old links keep resolving. Not every article even has one: the slug is left off in some cases, such as a title too long to sit in the address.
So which link should I hand out?
One without a locale, containing the ID: /hc/articles/{id}. It resolves to the reader's own language and survives any retitling. That is what the editor produces when you search for an article instead of pasting an address you copied from your browser.
And retitling is safe
Which matters, because titling an article as the question your customer asks is worth doing to existing articles too, not only new ones. A search engine will relearn the address in its own time; readers are never interrupted. For a rarely read article that costs nothing, and for your most-read one it is worth doing deliberately rather than casually.
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