Plan requirement
| Subscription | Suite Team or higher, Knowledge Professional or higher |
| Access | Admin |
No. It is not possible to create articles directly within categories. Articles go in sections or subsections, and they can sit at any section level, but never one step up from that.
Where do my articles go if not in the category?
Where a category holds only a handful of articles, give it one section named for what it contains. "About your account" reads perfectly well as a single shelf, and adding more sections later is a move rather than a restructure.
Zendesk's own suggestion for a small help centre is the same shape: one category with several sections inside it. That works better than it sounds, because with only one category the category itself is hidden from end users and readers see just the sections.
Where you wanted one article to sit at the top, pin it to the top of its section. That is usually what people mean by putting it under the category.
The overview page problem
The other common reason for asking: an article introducing the whole category, which feels wrong buried in a section. Put it in the first section and pin it, or place the introduction on the category page itself through the theme.
The fixed structure is doing useful work here. Every article has a predictable place in the hierarchy, so breadcrumbs and navigation behave. If you genuinely need the same article in more than one place, that is what article placements are for, rather than an article floating above the structure.
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