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Calls to the United Arab Emirates presenting a local number are not officially supported, and the quality shows it.
What is the rule for calling the UAE?
Calls to the United Arab Emirates that present a UAE number as caller ID are not officially supported. They are not blocked outright, which is what makes this one awkward.
What you will see
- Dropped audio during the call.
- A caller ID that arrives wrong or not at all.
- Audio loops, where the call echoes back on itself.
Intermittently, which means a test call proves nothing and the problem surfaces with a customer on the line.
What do I do about it?
Present an international number for calls into the UAE. That avoids the whole category.
And if you keep going
Beyond the quality, the destination can be blocked or its rate can rise. That applies to traffic that ignores the restriction rather than to ordinary calling.
Where the number you present comes from
It is the Office number on your user profile in WMS, the number of the service or call group you place the call as, or an identity assigned to you under Identities. Check all three before concluding that no UAE number is being presented, because which one applies depends on how the call was placed.
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