Plan requirement
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Calls to New Zealand are fine for ordinary business use. Campaign dialling and calls presenting a New Zealand number are not.
What is not allowed
- Contact centre traffic. High volumes of outbound calls from a calling operation.
- Aggressive dialling. Automatic dialers that place calls faster than people can answer them.
- Presenting a local number. Outbound calls to New Zealand showing a +64 number as caller ID.
Why this exists
Operators in New Zealand treat traffic with those patterns as a nuisance regardless of the intent behind it. The restriction comes from them, not from us, and it applies to every provider routing calls there.
What happens if you do it anyway
Two things, either of which arrives without warning. The destination can be blocked, so calls stop connecting. Or the rate for that destination goes up, and you find out on your invoice.
Neither is a penalty we choose to apply. It is what the receiving side does with traffic it does not want.
Ordinary calling is unaffected
Calling a customer, a supplier or a colleague in New Zealand works normally. The restrictions are about volume patterns and about which number you present, not about calling the country.
If you need to run a campaign there
Tell us what you have in mind before you start. There are usually ways to do what you want that stay within what the local operators accept, and finding that out afterwards costs more.
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