Plan requirement
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Calling a Spanish number from a Spanish fixed line carries a surcharge, and it exists because of local regulation.
What applies when calling Spain?
A surcharge is added to calls that go from a Spanish fixed-line number to a Spanish number. Both ends Spanish, with the calling number a fixed line.
Calls to Spain presenting an international number do not attract it, and neither do calls from a Spanish mobile number.
Why
Spanish regulation. The surcharge exists to comply with it, not because that route is more expensive to carry.
What do I check?
If you have people in Spain calling Spanish customers, check this before the first invoice rather than after. The pattern is common enough that it catches companies who set up a Spanish office and present a Spanish landline.
It is the number presented, not the device
Whether the surcharge applies depends on the number the call presents. That comes from the Office number on the user profile in WMS, from the service or call group used, or from an identity assigned under Identities. Look there rather than at the phone the call was made from.
What it costs
The current rate is not something we publish, because it changes. Ask us and we will tell you what applies to your setup, and whether presenting a different number would avoid it.
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