Plan requirement
| Subscription | Any plan |
| Access | Admin |
For most teams of around ten, the answer is Suite Team or Suite Growth. Here is what decides between them.
Start with Suite Team unless something forces you higher
Suite Team gives you ticketing, a help centre, email, messaging and the basics of reporting. Ten agents can run a good support operation on it, and plenty do.
Three things push you to Growth
- You need service level agreements. If you have promised a customer a response time, you need the plan that measures it.
- You need more than one ticket form, because the questions genuinely differ between the kinds of request you get.
- You have more than one brand, with separate help centres and addresses.
Any one of those is a reason. None of them is a reason to go higher than Growth.
What does not push you up
Team size, at ten, does not. Volume does not either, within reason. The plan levels are about which features exist, not about how much work you do.
Consider standalone Support if
Email is your only channel, you have no help centre, and you do not report. That is a genuinely cheaper route, and switching to Suite later is a subscription change rather than a migration.
What to leave until later
Add-ons. At ten agents, Copilot at EUR 50 per agent per month is a real sum, and you do not yet know where your time goes. Run for a quarter, look at the numbers, then decide.
Not sure which of the three applies to you? Tell us what you have promised your customers and how many kinds of request you get and we will give you a straight answer.
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