Adding agent seats

Adding seats, and the check worth doing first because it often makes the purchase unnecessary: a few usually sit empty.

Adding seats, and the check worth doing first because it often makes the purchase unnecessary: a few usually sit empty.

Add them

1. Open Admin Center, then Account, then Billing, then Subscription.
2. Increase the number of seats.
3. Confirm.
4. Assign the new seats to people.

Check for unused seats first

Look at the agent list sorted by last sign-in. Most accounts have at least one seat held by somebody who left or moved on, and deactivating frees it immediately.

This check takes two minutes and quite often removes the need to buy anything.

Not everybody needs an agent seat

Somebody who only needs to read reports may manage with a role that does not consume a seat, depending on your plan. Somebody who only receives notifications does not need an account at all.

Worth asking what the person will actually do before assuming a full seat.

Light and contributor roles

Where your plan offers them, colleagues who occasionally comment internally can be added without a full agent seat. That covers a surprising share of "can we get them access" requests.

Adding mid-term

Seats added during a term are billed for the remainder, so the timing affects what it costs. Adding a batch at renewal is usually tidier than adding one at a time.

Removing is harder than adding

Reducing seats generally waits for renewal. That asymmetry is a reason not to over-provision "just in case".

Ask us

Contact pluscloud support and we will look at what your team actually needs before anything changes.

See also

• Can I find agents who have not signed in for a while
• Adding agents and admins
• Viewing and managing your subscription