Plan requirement
| Subscription | Any plan |
| Access | Admin |
Storage grows quietly, mostly from attachments. Where to see it and what to do before it becomes a bill.
Check it
- Open Admin Center, then Account, then Usage, then Storage.
- Look at the two figures, because they are separate allowances: data storage and file storage.
- Compare with a few months ago.
- Note the trend rather than the number.
Every plan starts at 10 GB of each and then adds per agent seat, which is why the same account grows its allowance as the team grows. Per seat that is 50 MB of data and 2 GB of files on Team, 100 MB and 5 GB on Growth and Professional, and 200 MB and 10 GB on Enterprise.
The chart turns orange at 80 per cent and red past the limit. It also refreshes once a day and can lag by up to three, so a number you read this morning describes last week's behaviour, not this morning's import.
It is nearly always attachments
Ticket text is small; screenshots, photographs and videos are not. A channel or a form that invites file uploads accounts for most growth in most accounts.
Three things do not count at all, so they are not where the space has gone: call recordings, original email messages and organisations. A team that records every call is not filling its storage by doing so.
Find the source before acting
One form, one integration, or one customer sending video is usually responsible. That is a specific fix, and it is much better than a general cleanup that has to be repeated.
Ask for what you need
On forms that collect files, say what you want: a photo of the label, not a video of the whole device. Most oversized attachments are people being helpful without guidance.
Deletion is not the first answer
Old tickets are your history, and they are what makes reporting and knowledge work possible. Before deleting anything, be sure what you need it for and what your retention obligations are.
Watch the trend
A steady climb is normal and predictable. A step change means something new started, usually an integration, and finding it early is easier than explaining a bill later.
If you are approaching the limit
Contact pluscloud support before it becomes urgent. There are usually options, and they are easier to arrange in advance.
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