Finding and changing the account owner

Where to see the owner and how to move it. Do this while the current owner still works here.

Where to see the owner and how to move it. Do this while the current owner still works here.

Find it

1. Open the account settings in Admin Center.
2. The owner is named on the account page.

Change it

1. Sign in as the current owner.
2. Open the account settings.
3. Choose a new owner from your admins.
4. Confirm.

The new owner must already be an admin

You cannot transfer to somebody who does not have an admin account. Make them an admin first, then transfer.

Only the owner can transfer

Which is the whole difficulty when they have left. While they are still here it takes a minute; afterwards it needs a recovery process with proof of who owns the account.

That asymmetry is the reason this belongs on a checklist rather than a to-do list.

Check the notifications afterwards

Billing and account messages follow ownership. Confirm the new owner is actually receiving them, rather than assuming.

Write down who it is

Wherever your team records who owns which system. The question always comes up at renewal, and always with some urgency.

See also

• Who the account owner is and what they may do
• Can I change the account owner if they left the company
• Adding agents and admins