Plan requirement
| Subscription | Any plan |
| Access | Owner, Admin |
Where invoices live and who can reach them. Usually asked by somebody in finance who has no Zendesk account.
Find them
- Open Admin Center, then Account, then Billing, then Invoices.
- View the invoice history.
- Download what you need.
- Check which address receives them.
If you buy Zendesk through us, the invoice is ours
On a managed account the billing relationship runs through pluscloud, so the invoice your finance team needs comes from us rather than from Zendesk. The page above still applies, and it will not hold what they are asking for. The same account property that removes the Manage button from the subscription page applies here.
Everything below about shared mailboxes and getting the details right still holds; it is our invoices it applies to. Send us the question and we will sort out the recipients with you once, rather than per invoice.
Set the billing address to a shared mailbox
Not an individual. Invoices going to somebody who is on holiday, or who has left, is how a payment gets missed and an account ends up suspended.
A finance mailbox or a shared inbox survives people changing roles.
Not every admin can do this
Reaching invoices and changing who receives them is for the account owner and for admins who have been given billing access. An ordinary admin opening this page finds less than they expected, and that is a permission question rather than a fault.
Finance usually has no account
The person who needs the invoice often cannot sign in to get it, and the fix is on the invoices page itself: the recipient list there names everyone who gets a copy each billing cycle, and you add the finance mailbox to it with Add new, a name and an email address.
That beats agreeing that somebody downloads it each period, because it keeps working when that somebody is away.
Check the details before the first invoice
Company name, address, and any reference your finance team requires on invoices. Correcting an invoice after issue is slower than setting it right beforehand.
A missed payment escalates
Unpaid invoices lead to warnings and eventually to suspension, which stops your support operation rather than just your admin work. That is the real reason to get the recipient right.
Questions about an invoice
Contact pluscloud support with the invoice number and what looks wrong, and we will pick it up.
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