Sign in to a Wildix desk phone

Sign in with your extension and password to make a phone yours, and sign out so the next person gets their own calls.

Sign in with your extension and password to make a phone yours, and sign out so the next person gets their own calls.

Sign in

1. Dial 99 on the phone and follow the spoken instructions. If your phone system has a prefix set, put it in front, for example #99. See Feature codes and what each one does.
2. Enter your extension.
3. Enter your password as a PIN, using the rules below. Only the first five characters count.
4. Dial 1 to take this phone.

After a few seconds your extension appears on the screen. The phone now shows your name and rings for your extension, and your function keys and speed dials follow you.

Typing your password on a keypad

This is the step that catches everybody. You are not typing your password; you are dialling a digit for each of its first five characters.

• A letter is the digit it sits on, pressed once. Capital or lower case makes no difference: A, a, B, b, C and c are all a single press of 2.
• A digit is itself.
• Anything else, such as %, ^ or &, is the star key.

So a password of 4Ag7$Zl@ is dialled as 4247*: the 4, then 2 for the A, 4 for the g, 7, and star for the dollar. The rest of the password is not entered at all.

Hot desking

If people share desks, signing in and out is how calls follow the person rather than the furniture. Sign out at the end of a shift, or the next person gets your calls and you get none.

Signing out is 99 again, and it reaches further than the phone in front of you: it signs you out of every phone assigned to you, not just the one in front of you. If you keep a phone at your desk and use a second one elsewhere, signing out at the second one leaves your desk phone signed out too.

If sign-in fails

• Wrong password. It is your account password, not a PIN. Voicemail uses a separate PIN, which is a common mix-up.
• Extension not known. Check the number with whoever manages users.
• Phone shows nothing at all. Check the network cable and that the phone has power. If it is powered over the network cable, a knocked cable takes both away at once.

Phones nobody signs into

A phone in a meeting room or warehouse can be permanently assigned rather than signed into. That is set up on our side, so tell us if you want one to stay put.

See also

• Feature codes and what each one does
• Which Wildix desk phone do I have
• Use function keys on your desk phone
• The PIN for your Wildix devices