Plan requirement
| Subscription | UC-Essential or higher, x-bees Basic or higher |
Headsets from Jabra, Poly, EPOS and others work with Wildix. Here is what you gain and lose by not using a Wildix one.
Which brands work
Wildix lists compatible headsets from Jabra, Plantronics and Poly, EPOS and Sennheiser, JPL, Axtel, Orosound and Yealink. In practice any headset your computer recognises as an audio device will carry a call.
What always works
Audio. Plug it in, select it as your audio device in settings, and you can make and take calls.
What may not
- The busy light. Wildix headsets turn red on a call so colleagues can see it across the office. Third-party lights often do not follow Wildix call state.
- Answer and hang up from the headset button. This needs the headset and the software to agree, and support varies by model. The software half is the Integration Service, so check that is installed before blaming the headset.
- Sidetone. Hearing your own voice slightly, which stops people shouting. Present on some models, absent on others.
If people are on the phone all day, the call-control button and the busy light matter more than they sound. They are the difference between a headset people like and one they take off.
Choosing sensibly
A headset already sitting in a drawer is worth trying: audio will work. For buying new for a team that lives on the phone, check call control against your exact model rather than assuming the brand is enough.
Selecting it
Open Settings in Collaboration 7 or x-bees and pick the headset as your microphone and speaker. Plugging it in is not enough; the browser keeps using whatever it used last.
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